Penni Mclean-Conner

Penni McLean-Conner是客户组的首席客户官员和Eversource能源的高级副总裁。

Penni McLean-Conner是客户组的首席客户官员和Eversource能源的高级副总裁。她负责提供具有优质客户服务的eversource能源的350万电气和天然气客户，并提供经济高效的电气和燃气能效计划组合。宾尼成功领导了合并整合努力，将两位客户服务组织合并为一个。技术的投资以及组织效率正在提供一致的客户体验，员工较瘦的员工。节目的能源效率投资组合每年高达500万美元，并为Eversource客户提供高度值高的能源效率服务，这些服务在全国排名第一。宾尼是公用事业行业的公认思想领袖，拥有超过25年的经验，实施积极变化，特别是在领导地领域，优越的客户服务和能效计划。她是一家发布的作者和客户服务专栏作用，用于电动灯和电力杂志。Penni的第一本书是“客户服务：效用风格”于2006年由Pennwell Books出版。本书提供了可验证的策略，以改善客户服务并降低客户服务费用。她的书题为“能源效率：原则和实践”旨在成为对能效解决方案感兴趣的许多利益相关者的底漆。宾尼的最新书籍“卓越的简介：公用事业首席客户官员”在创造客户集中的文化方面表现出成功。 Penni holds a bachelor’s degree in industrial engineering from North Carolina State University and is a registered Professional Engineer. She is active in the industry and her community, serving on several organizations including the American Council for an Energy Efficient Economy (ACEEE), CS Week, and the Boston Green Ribbon Commission among others.

第01-16天从这里到未来的效用是一个行业观点，

从这里到未来的效用 - 一个行业观点

2017年10月3日

和瓦琳森那克里斯特克里斯特那Penni Mclean-Conner和Lisa Frantzis.

Senior executives from three very different U.S. utilities discuss their respective visions for the future of utilities — specifically, the energy transition issues they are dealing with locally and nationally, and what it will take for corporations and local governments to work collaboratively with utilities to advance a clean energy economy. The conversation will also include a focus on how innovations within the power sector — including technologies and business models — are spurring significant opportunities for all industry stakeholders.