Consumers are vulnerable to false or misleading claims about the environmental credentials of companies, products and services, according to new research that underscores the need for stronger protections and targeted interventions to curb the impacts of "greenwashing."
A major new Behavioural Insights Team (BI Team) study上个月出版found that more than half — 57 percent — of consumers believed "greenwash" claims that were exaggerated, misleading or inaccurate were a reliable source of information about a company's environmental practices.
It also found consumers were much more likely to agree that energy firms trumpeting misleading environmental claims had strong green credentials, compared to energy companies that did not engage in greenwashing.
据BI团队称，在参加这项研究的消费者中，由澳大利亚非营利性清洁状态委托 - 实际上更关心环境的人特别容易受到“绿色洗涤”的影响。
"Perversely, this means that the growing number of concerned consumers motivated to make a difference are the biggest victims of greenwashing," BI Team explained. "Despite intending to make greener choices, they may be selecting products or services that are much more harmful than they believe."
与没有从事绿色洗涤的能源公司相比，消费者更有可能同意，吹捧误导环境主张的能源公司具有强大的绿色证书。
但是，该研究还探讨了针对性干预措施，旨在提高消费者绿化意识的有针对性干预措施，教育和预防措施的影响，并发现这种努力通常有效地限制了误导性索赔的影响。
"The good news is, the interventions made consumers more skeptical about greenwashing companies," the behavioral research firm said. "Consumers who received both the literacy and pre-bunking interventions rated the green credentials of the fictional companies significantly lower compared to the control group."
根据BI团队的说法，该研究的参与者显示了针对虚构能源公司的模拟广告，其中两家被故意设计为“绿色”广告，另一个被视为非绿色广告。
However, prior to being shown the adverts, participants were also randomly assigned to three groups. One saw participants given information to help better understand greenwashing and its intentions; another group took part in a practical greenwashing marketing planning exercise; and a final group were given no greenwashing interventions or educational measures at all.
The BI Team said the findings of its study showed that consumers "are vulnerable and need protection" from the harms of greenwashing, and that the "greatest impact" is likely to be achieved by tightening regulations of advertising standards.
It highlighted new laws in France which mean firms can be fined up to 80 percent of the cost of their false green advertising. In the U.K., meanwhile, both the Advertising Standards Authority and the Competition and Markets Authority (CMA) have launched initiatives to explore how to tackle the growing prominence of corporate greenwashing. However, campaigners have consistently argued that neither agency is going far enough in tackling misleading green claims or tackling advertising for high carbon products and services.
Evidence-based literacy and pre-bunking campaigns provide substantial protection from greenwashing.
The BI Team stressed that its findings also suggested education, awareness and "pre-bunking" interventions could be effective weapons in the fight against greenwashing.
"In the absence of regulatory change, our trial demonstrates that evidence-based literacy and pre-bunking campaigns provide substantial protection from greenwashing," it said. "If engaged with en-masse, these interventions could re-enfranchise consumers to make more meaningful choices for the planet."
As the green economy grows, more businesses will seek to promote their environmental credentials, and some will either willingly or unwittingly end up over-egging their claims. As the BI Team's experiment shows, greenwashing has the potential to do significant damage, not just by misleading customers, but also by fuelling cynicism and creating mistrust in the entire economy-wide effort to decarbonize.
Helping to ensure consumers understand how and why greenwashing works seems a sensible first step in tackling the complex new world of questionable green claims.
